Shipping & Returns

## Shipping We ship to all 50 US states, Canada, and most EU countries. **Processing Time** Orders are processed within 1-2 business days. You'll receive a tracking number via email once your order ships. **Shipping Options (US)** - Standard Shipping (5-8 business days): Free on orders over $35 - Standard Shipping (5-8 business days): $4.95 for orders under $35 - Expedited Shipping (2-3 business days): $12.95 - Priority Shipping (1-2 business days): $19.95 **International Shipping** Shipping rates and delivery times vary by destination. Customs duties and taxes are the responsibility of the customer. ## Returns **30-Day Happiness Guarantee** Not happy with your order? Send it back within 30 days for a full refund. No restocking fees, no questions asked. **How to Start a Return** 1. Email us at returns@fursprout.com with your order number 2. We'll send you a prepaid return label (US orders only) 3. Pack the item securely and drop it off at any USPS location 4. Your refund will be processed within 5 business days of receipt **Condition Requirements** Items must be unworn, unwashed, and in original packaging. For hygiene reasons, we cannot accept returns on lick mats that have been used. **Exchanges** Need a different size or color? Email us and we'll set up a free exchange. ## Damaged or Defective Items If your order arrives damaged or defective, contact us within 7 days at support@fursprout.com with a photo. We'll send a replacement at no cost. ## Lost Packages If your tracking shows delivered but you can't find your package, please check with neighbors and your local post office first. If still missing, contact us within 14 days and we'll work with the carrier to resolve it.